Return & Refund Policy

Welcome to IQOS TEREA SHOP, where customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. Please take a moment to read our Return & Refund Policy to understand the steps and conditions for returning items.

1. Eligibility for Returns

  • Returns are accepted within 7 days of delivery.
  • To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
  • Only products purchased directly from IQOS TEREA SHOP are eligible for returns. For items purchased from third-party vendors, please contact them directly for return assistance.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened e-liquids, disposable vapes, and coils (unless defective).
  • Gift cards, sale items, and clearance items are non-returnable.

3. Return Process

  • Contact Us: To begin the return process, please reach out to our customer support team at shop@iqostereashop.com with your order number and the reason for the return.
  • Return Authorization: Once we review your return request, we will provide a Return Authorization (RA) along with detailed instructions on where to send the return.
  • Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure that we receive your return safely.

4. Defective or Damaged Items

  • If you receive a defective or damaged item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund, including any applicable shipping fees, provided you submit clear evidence of the defect (such as photographs).

5. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
    • Approved Refunds: Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to reflect on your account.
    • Partial Refunds: If the returned item is not in its original condition or is missing parts, we may issue a partial refund.

6. Exchanges

  • We only offer exchanges for defective or damaged items. If you need an exchange, please contact us with the details, and we will assist you in processing the exchange.

7. Contact Us

For any questions or concerns regarding our Return & Refund Policy, please contact our customer support team at shop@iqostereashop.com. We are happy to assist you to ensure a smooth and satisfying experience with IQOS TEREA SHOP.

Thank you for shopping with IQOS TEREA SHOP!